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This guide shows each screen of the fax form at fax.payperfax.com, from the destination number to the confirmation email.

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The fax form

PayPerFax web form with the destination fax number and email fields

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Step 1: Enter the fax number and your email

1

Select the country

Under Destination fax, click the flag and select the country of the fax number. The form adds the country code.
2

Enter the fax number

Type the number with its area code. Do not type the country code again.
3

Enter your email

Under Your email, enter the address for the result email. A delivered fax email includes the details of the fax and a PDF copy.

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Step 2 (optional): Add a cover page

Under Cover page (optional), select Attach a cover page and fill in the fields that open. Cover page fields on the fax form The fields are Your name, Display your email on the cover page, Recipient Name, Recipient Company, and Message. The cover page counts as one page. See Cover Pages.

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Step 3 (optional): Attach files

Under Attachments, drag your files onto the box, or click Browse. You can add more than one file. They are faxed in the order shown in the list.
  • Accepted types: PDF, DOC, DOCX, TIF, JPEG, PNG, and Markdown (.md)
  • Size: 10 MB at most for all files together
A fax needs a cover page, attached files, or both.
See File Requirements.

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Step 4: Preview the fax and check the price

Click Preview fax & check price. PayPerFax converts your files to fax format (black and white, 204 × 196 dpi), counts the pages, and shows the price. This usually takes a few seconds. Fax preview with the rendered pages, the confirmation email address, and the price Before you continue, check:
  • Every page is readable at normal zoom. If you cannot read part of the preview, the recipient cannot either.
  • All pages are there, with no unexpected blank pages.
  • The page count and price. This is the price you pay if the fax is delivered.
To change something, click Back to Edit.

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Step 5: Pay

Click Continue to Payment. Payment page with card and PayPal options, and a Back to Preview link under the pay button Enter your card details, or choose PayPal if it shows, and click Pay … & Send Fax. Stripe processes the payment.
Your card is not charged at this point. A hold is placed for the amount, and the charge is made only if the fax is delivered. See Payment process.

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Step 6: Follow the status

After payment, the confirmation page opens. It updates by itself. Confirmation page while the fax is sending
  • Sending: the fax is being sent. The page shows the usual time for your page count.
  • No final result yet: no final result has come in after the usual time. The page and the email show the result when it comes. You are charged only if delivery is confirmed.
You can close the page. The result also comes by email. When the fax finishes, the page shows the result: Confirmation page showing a delivered fax
  • Delivered: with the pages sent, the duration, the Remote CSID (the receiving machine’s ID), and the completion time.
  • Not delivered: with the number of attempts. You are not charged.
The page also has a resubmit link and a prompt you can give to an AI assistant to track the fax.

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Step 7: The result email

Email confirmation with the fax transmission details A delivered fax email includes the date and time, the destination number, the Remote CSID, the pages sent, and a PDF copy of exactly what was sent. Keep it as your record: the confirmation page is removed 30 days after the fax. A failed fax email gives the reason and a link to resubmit.

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If something goes wrong

Not delivered

Why a fax fails and how to send it again

Delivered but not received

The recipient cannot find the fax

Low-quality confirmation

The PDF copy looks rough

Common Issues

Fixes by symptom