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This page explains what PayPerFax does by itself when a fax fails, and how to send a fax again.

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Automatic attempts

PayPerFax makes up to 3 attempts to deliver a fax: the first when you pay, then two more a few minutes apart. You do not need to do anything during this time. Attempts help when the line is busy for a short time or the machine is briefly out of paper. You are charged once at most, and only if the fax is delivered. If all attempts fail, the hold on your card is released and you get an email with the reason. Every fax has a resubmit link. It opens the fax form filled in with the same destination number, email, documents, and cover page. You can change any of these before you send. The link works for 72 hours after the original fax. After that, start a new fax at fax.payperfax.com. A resubmitted fax is a new fax with a new payment. Use it when:
  • The fax failed after all attempts.
  • The number was wrong, or the document needs a change.
  • The recipient asks you to send it again.
  • You want to send the same fax to another number.

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Before you send again

1

Read the failure reason

The failure email gives the reason, for example a busy line, no answer, or a call that dropped during sending.
2

Check the number

  • The correct country is selected.
  • The area code is included.
  • It is a fax line, not a voice line. If you are not sure, ask the recipient.
3

Choose when to send

A line that was busy for all attempts may be busy at that time of day. Try later, or during the recipient’s business hours.
4

Resubmit

Click the resubmit link, check the details, and pay.

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Failure reasons

The line was in use on every attempt. Try again later. If it stays busy, ask the recipient whether the number is shared with a phone or receives many faxes.
No machine picked up. Ask the recipient to check that the fax machine is on and connected, and that the number is correct.
The connection broke before all pages were sent. Try again. If it fails again, ask the recipient to check the machine for paper jams or errors, and try a shorter fax to test the line.
The number is not valid for the selected country, or PayPerFax cannot reach it. Check the country and the area code. The message “Unfortunately, we can’t fax to that destination number.” means the number is in a range PayPerFax cannot send to.

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If it keeps failing

  • Call the recipient. Confirm the number and that the machine is working. Ask if there is another fax number.
  • Ask if another method is accepted. Some offices accept email or an upload portal. Some legal, medical, and government processes accept only fax or mail, so check first.
  • Contact support if faxes to the same number fail again and again, or if the failure reason is not clear.

Common Issues

Fixes by symptom

Pricing & Payment

The card hold and when it is released