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Find quick answers to the most common questions about PayPerFax.

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General Questions

To most worldwide destinations, faxes cost 2.00forthefirstthreepages∗∗,and∗∗2.00 for the first three pages**, and **0.75 for each additional page.When you upload your document for faxing and/or set a cover page, PayPerFax will tell you the exact price to your destination, so there are no surprises.See Pricing Structure for detailed examples.
Nothing but your web browser and a credit card or PayPal account.No software installation or registration required!
Yes. You can send faxes 24 hours a day, seven days a week.PayPerFax operates 24/7/365 with no downtime for maintenance.
A cover page is an optional, textual first page that you can add to precede your attached document(s).You can use this, for example, to:
  • Specify how you would like a fax to be routed at its destination
  • Add context or notes about the attached documents
  • Provide professional appearance
The cover page counts as 1 page toward your total page count.Learn more at Cover Pages.

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Payment & Refunds

Yes, you are not charged unless your fax goes through successfully.When you first submit your fax, we place a hold on your credit card or PayPal account in the amount that was presented to you as the cost for faxing.
  • If your fax succeeds: We charge that amount
  • If your fax fails: We release the hold on the amount
See Payment Holds & Refunds for complete details.
We do not fully charge your credit card for the failed fax. When you submit a fax through PayPerFax, we place a temporary hold for the cost of the fax on your card.
  • If the fax succeeds, we charge the amount that was held
  • If the fax fails, we release the hold
However, this may take some time for you to see depending on your type of credit card (typically 1-7 business days).
The delay is controlled by your bank/card issuer, not PayPerFax. We release the hold immediately on our side.
See Payment Holds & Refunds for more information.
Credit card and PayPal.Accepted credit cards include:
  • Visa
  • Mastercard
  • American Express
  • Discover
  • Most debit cards
See Payment Methods for details.

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Sending Faxes

There are two ways to see the results of your fax transmission:
  1. Keep watching your browser until the fax has completed
    • Real-time status updates on the tracking page
    • Shows queued → sending → delivered/failed
  2. Check your email for a notification
    • Confirmation sent when fax completes (success or failure)
    • Includes transmission details and PDF copy
You don’t need to wait on the tracking page - the email will arrive automatically.See Step-by-Step Guide for screenshots of what to expect.
PayPerFax automatically makes three attempts to send your fax:
  • Immediately, when you click send
  • Then a few minutes later
  • Then again a few minutes later
If you are notified that your fax has failed after all three attempts, there is no direct way to resubmit your fax, and you’ll need to start the process over.
This is a limitation of having a no-registration service - there’s no account system to track and resend faxes.
See How to Resend for detailed instructions.
“Sent successfully” means the receiving fax machine confirmed receipt - not that the recipient has it in hand.Common reasons recipients “didn’t get it”:
  • Fax is in the machine’s tray but not yet checked
  • Routing issue in large organizations
  • Print quality issues (out of toner, paper jam)
  • Fax-to-email service delivered to spam folder
  • Time zone confusion (sent after hours)
What to do:
  1. Ask recipient to physically check the fax machine
  2. Provide them with the date/time from your confirmation
  3. Share the PDF from your confirmation email if needed
We provide detailed information about this situation in our article:

Fax Marked as Sent But Not Received?

Complete explanation and troubleshooting steps
Once your fax is sent successfully, PayPerFax will send you a confirmation email with a PDF attachment which shows exactly what the recipient received.Fax technology has a maximum resolution of 204×196 dpi (black and white only), which will in most cases be lower than your original document.Despite appearing pixelated on screen, recipients can read these faxes in 99% of cases.This is normal - all faxes look this way due to the limitations of fax technology worldwide.

Why Your Fax Confirmation Might Appear to Be Low Quality

Complete technical explanation

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Security & Privacy

Yes. Your fax documents are transferred to our servers using a verifiable SSL Certificate.
  • 256-bit encryption during transfer
  • Secure as online banking
  • Protected against interception
All uploaded documents are deleted from our server automatically within 30 days.See Service Features for more security details.

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Still have questions?

Can’t find the answer you’re looking for? We’ve got you covered:

Step-by-Step Guide

Detailed walkthrough with screenshots

How It Works

Understanding the PayPerFax process

Troubleshooting

Solutions to common problems

Contact Support

Get help from our team

Send a Fax Now

Start sending immediately

View Pricing

See all costs

Country Coverage

130+ countries