General
How much does a fax cost?
How much does a fax cost?
In US dollars: $2.50 for the first 3 pages and $0.75 for each page after that. The price is the same for every destination country. The preview shows the exact price before you pay.See Pricing & Payment for other currencies and examples.
What do I need?
What do I need?
A web browser and a card or PayPal. You do not need an account or any software.
Can I send a fax at any time?
Can I send a fax at any time?
Yes, at any time of day. If the service is paused for a short time, the form shows a notice. Faxes that are already paid for are still sent.The recipient’s office may be closed, so a fax sent at night can wait in the machine until morning.
What is a cover page?
What is a cover page?
An optional first page with the sender, the recipient, and a short message. It counts as one page. See Cover Pages.
Payment
Am I charged if the fax fails?
Am I charged if the fax fails?
No. When you pay, a hold is placed on your card or PayPal for the amount. If the fax is delivered, the hold becomes the charge. If it is not delivered, the hold is released.See Payment process.
My fax failed. Why do I still see the amount?
My fax failed. Why do I still see the amount?
That is the hold, not a charge. PayPerFax releases it when the fax fails, but your bank decides when it disappears from your statement. This often takes a few business days.If it shows as a posted charge (not pending), contact support.
Which payment methods can I use?
Which payment methods can I use?
Credit and debit cards, and PayPal where it shows on the payment page. See Payment methods.
Sending
How do I know if my fax was delivered?
How do I know if my fax was delivered?
The confirmation page updates by itself and shows Sending, then Delivered or Not delivered. If no final result has come in after the usual time, it shows No final result yet.You do not have to keep the page open. An email with the result follows. A delivered fax email includes a PDF copy of what was sent.
How do I send a fax again?
How do I send a fax again?
PayPerFax first makes up to 3 attempts by itself, a few minutes apart.To send again after that, or to send the same fax to another number, use the resubmit link on the confirmation page or in the result email. It opens the form filled in with the same details and documents. The link works for 72 hours after the original fax. After that, start a new fax.See Resending a fax.
The fax shows as delivered, but the recipient cannot find it
The fax shows as delivered, but the recipient cannot find it
“Delivered” means the receiving machine answered and accepted all pages. It does not tell you what happened to the pages after that. They may be in the tray, with the wrong person, or in an email inbox if the recipient uses a fax-to-email service.Give the recipient the date and time from your confirmation, and ask them to check. See Fax delivered but not received.
Why does my fax copy look low quality?
Why does my fax copy look low quality?
Fax uses black and white at 204 × 196 dpi, which is lower than a screen or a printer. The PDF copy shows the fax at that resolution, so text looks rougher than your original. This does not mean the recipient cannot read it.See Low-quality confirmations for what to check and how to prepare a document.
Security
Are my documents secure?
Are my documents secure?
Uploads use HTTPS (TLS), and stored files are encrypted. Documents and fax images are deleted 30 days after the fax. The last leg, over the phone network to the fax machine, is not encrypted; standard fax does not support encryption.See Security and data and the Security Statement.
More help
How It Works
Each stage of a fax, and when you are charged
Troubleshooting
Fixes for common problems
Contact Support
Ask the PayPerFax team
Send a fax
Open the fax form